Frequently Asked Questions
Everything you need to know about your Medicube journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are Medicube products safe for sensitive skin?
Absolutely. All our products are clinically tested and formulated with hypoallergenic ingredients to ensure they are safe and effective for sensitive skin types.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are your products cruelty-free?
Yes, Medicube is committed to ethical beauty. We do not test our products or ingredients on animals at any stage of the production process.